About
Over five years in general practice and at PCN level, across a practice of more than 26,000 patients and a PCN of around 70,000.
I started in practice administration and reception, moved into document workflow and coding, then into QOF administration and recall, enhanced services claims and delivery, data quality, and case finding. Most recently as a care coordinator at PCN level, working on enhanced services, integrated neighbourhood team delivery, a CRM pilot and ERM delivery. Alongside that, consultancy for individual practices on QOF, enhanced services and case finding.
What that means in practice
I am an expert-level EMIS user: searches and reports, template and protocol building, and coding. I have built dashboards and reporting tools, and automated the repetitive list-processing work that quietly eats administrative time.
What that has produced
- Prevalence registers raised across every domain
- Screening programmes set up as quality improvement initiatives
- Patients identified as likely candidates for exception reporting
- Register hygiene work — correcting patients carrying diagnoses the record did not support
Why this works
Because I have seen every layer of it. How a coding error is introduced the moment correspondence arrives at the practice. How a diagnosis gets missed at the point a clinician is typing. How a register drifts over years until nobody trusts it. The searching matters, but knowing where the errors come from is what makes the output worth reviewing.
I have done the job, rather than read about it.