Over five years in general practice and at PCN level, across a practice of more than 26,000 patients and a PCN of around 70,000.
I started in practice administration and reception, then moved through document coding, QOF administration and recall, enhanced services claims and delivery, data quality and case finding. Most recently I was a care coordinator at PCN level, working on enhanced services and integrated neighbourhood team delivery.
I am an expert-level EMIS user: searches and reports, templates and protocols, and coding. I have built dashboards and reporting tools and automated the list-processing work that quietly eats administrative time.
I have seen where the errors come from, from the moment correspondence arrives to the moment a clinician misses a code. I work alone, with no employees and no subcontracting. DBS checked.